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U.S. Citizen Services

The U.S. Department of State is currently experiencing technical problems with its visa system, which are affecting global operations.  This issue is worldwide and is not specific to any particular country or visa category.  We recognize and deeply regret the inconvenience to travelers.  We are doing everything possible to return passports with visas as soon as we are able to complete processing.  We regret that we are currently unable to predict how long the delay will be.

Applicants who interviewed with the U.S. Embassy/Consulate after July 21 and would like their passports returned to them without the U.S. visa may contact with their name and passport number. 

Applicants who have an urgent need to travel to the United States may contact with their name, passport number, and nature of the emergency.  Please understand that only true emergencies of an extraordinary humanitarian nature can be considered for exceptional handling. 

We appreciate your patience as we work to resolve this matter and apologize for the inconvenience.

Emergency Contact Information

In case of a life or death emergency involving an American citizen, please call (+373 22) 408 300.

How to contact us

You may write us an email at, or fax the Consular Section at (+373 22) 22 63 61.

To access the American Citizen Services  Appointment System please follow

Recorded information is available on (+373 22) 408 300, 24 hours a day.

The after-hours telephone number is (+373 22) 237 345 or (+373 22) 408 445.

For country specific information, go to

ACS Hours


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    If you are a U.S. citizen or resident alien, the rules for filing income, estate, and gift tax returns and paying estimated tax are generally the same whether you are in the United States or abroad. Your worldwide income is subject to U.S. income tax, regardless of where you reside.